Return & Refund Policy

Last updated: July 2026

Shipping Policy

We strive to dispatch all orders within 24–48 hours. Delivery timelines depend on your pincode, usually taking 3–5 business days.

Orders above ₹999 qualify for free shipping. A standard shipping charge of ₹89 applies to orders below this threshold.

You can track your order at any time from your account's order history, or via the guest tracking page using your order number and email — both show live courier status once your order has shipped.

Cancellation Policy

Because every order is made fresh to order, cancellation is only possible beforeyour order has shipped. You can request a cancellation from your order history page or the order tracking page — this submits a request for our team to review, rather than cancelling the order instantly. Once approved, your order is cancelled and any loyalty points redeemed on that order are refunded to your account. If your order has already shipped, we're unable to cancel it, but you may still be eligible for a replacement or refund under the policy below if there's a problem with what arrives.

If you paid online and a cancellation is approved, any refund of the payment itself is processed manually by our team rather than automatically — we'll be in touch with next steps after approval.

Returns & Refunds

Due to the perishable, made-to-order nature of our gourmet food products, we do not accept general returns or exchanges for change of mind.

If your order arrives damaged or you receive the wrong item, please report it within 24 hours of delivery via your order history page (or the guest tracking page), including a description of the issue. Our team will review your request and, where approved, arrange either a replacement or a refund — whichever is more appropriate for the issue. As with cancellations, an approved refund is processed manually and is not an automatic payment reversal.

Refund Method & Timeline

Approved refunds are issued to your original payment method via Razorpay, and typically reflect in your account within 5–7 business days of processing, depending on your bank or payment provider.

Grievance Redressal & Contact

If you have any questions about an order, cancellation, or refund, please reach out using the details below.